Customer Support Administrator

Customer Support Administrator Temporary to Permanent Your new company Hays are recruiting for a temporary to permanent Customer Support Administrator for a professional services based business in Manchester City Centre. We are seeking a proactive and detail-oriented Customer Support Administrator to join our client''s team on a temporary-to-permanent basis. The successful candidate will handle inbound customer enquiries, provide an excellent standard of service, and ensure accurate and timely data entry into internal systems. This role is ideal for someone who is organised, customer-focused, and confident working in a fast-paced environment.Your new role The successful candidate will: Handle incoming calls professionally, providing accurate information and support.Respond to customer queries via phone, email, or other communication channels.Identify customer needs and work to resolve issues efficiently.Maintain a high level of customer satisfaction through clear communication and a positive attitude.Accurately enter customer information, orders, and updates into CRM or internal databases.Maintain up-to-date and organised records.Process forms, applications, and service requests as required.Assist with generating reports or extracting data when needed.Work closely with internal departments to ensure smooth service delivery.Escalate any issues or service concerns to the relevant teams.Support general office administration duties as required.What you''ll need to succeed ..... full job details .....