Customer Support Administrator

Job Title: Customer Support Administrator Location: Head Office Crowthorne, RG45 6LS Reports To: Office Manager Salary: £25,350 per annum (£13.00 per hour) Hours of Work: 37.5 hours per week Monday to Friday, 8:00am 4:00pm (30 minute unpaid break) This is a full-time, year-round position. Job Purpose The Customer Support Administrator plays a key role in supporting parents, schools, pupils, and staff across our wraparound care, after-school clubs, holiday camps, and other activity programmes. The role is focused on delivering excellent customer service, managing bookings and admissions, supporting school compliance requirements, and ensuring accurate administration across the business. The successful candidate will be highly organised, customer-focused, and able to manage multiple priorities in a fast-paced environment. Key Responsibilities Customer Service and Communication • Answer telephone calls and respond to email enquiries from parents, schools, and prospective customers in a professional and timely manner. • Provide information regarding after-school clubs, wraparound care, holiday camps and other services. • Build positive relationships with parents, schools, and colleagues. • Resolve customer queries and escalate issues where appropriate. Parent Bookings and Admissions • Manage all parent bookings and maintain accurate records. • Process new bookings, amendments, cancellations, and account updates. • Oversee the admission process for new pupils attending our ..... full job details .....