General Job Description: This role involves managing sales orders, customer requests, and administrative tasks to support our sales function. You will take on the responsibility for resolving customer issues, ensuring effective communication with internal departments and providing excellent customer experience. The role requires a proactive approach to delivering requested outcomes and finding solutions. Key Responsibilities Order Management: Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment. Sales Support Assist: the sales team with equipment RFQs, sales orders, RMAs, reporting,and other administrative tasks as required. Customer Support: Resolve customer issues, maintain effective communication with internal departments and strive to provide excellent customer experience. Process Management: Support the processing of order requests, coordinating with Logistics, Operations, and Finance to ensure smooth and timely execution. Communication: Serve as the point of contact for escalated customer issues, maintain strong relationships, and ensure customer satisfaction. CRM Management: Maintain the CRM system accurately with customer and project details for effective tracking and coordination. Reporting: Produce and analyse reports to monitor inventory, order status, and respond to ad-hoc customer requests. Additional Job Requirements Essential Skills Customer Communication: Serve as the main point of contact for customer ..... full job details .....