Customer Support Administrator

A leading business based near Wokingham is looking to recruit a Customer Support Administrator to join their team.This is a really lovely job working in a great team of 11 in a really friendly working environment.There maybe the opportunity to work from home 2 days a week after your training and probation.Department Function.Managing the customer clients.Ensuring strong and lasting relationships with customers by being the liaison between the customer and company Internal Support departmentsProcessing repair ordersManaging service deliveryDevelopment and presentation of Customer performance reportsSupporting the Sales and Business Development Team during the implementation of new customer programsThe role:Support the Customer Support Manager in handling the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible mannerWork alongside the Customer Support Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded.Accurate and timely processing of incoming Supplier Quotations in-line with Customer KPIs.Update and maintain Inbound and Outbound information ensuring all information is complete and accurate.Support the Customer Support Managers in the processing of Customer Data, Status Lists and Customer Queries in line with Customer KPIs.Support the control and management of the Customer Mailbox - responding to all Customer issues and questions in a timely manner, escalating internally if ..... full job details .....