Customer Support Administrator

Customer Support Administrator Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers'' lives!Contract Details:Contract Type: TemporaryStart Date: April 20th, 2026Contract Length: 3 monthsWorking Pattern: Full Time (Mon-Fri, 9 am - 5 pm)Work Arrangement: 3 days per week from homeLocation: Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all.What You''ll Do: As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include:Acting as a liaison between complaints officers and customersProviding regular updates to customers via phone or emailManaging customer correspondence and maintaining an organized inboxLogging all correspondence on the case recordProcessing payments to customers accuratelyCollaborating with internal teams to resolve issuesLogging new complaints and ensuring they are addressed promptlyBalancing phone-based work with administrative tasks What We''re Looking For: To succeed in this role, you should possess the following skills and experience:A solid background in administrationExcellent phone-based ..... full job details .....