Customer Support Admin - Property

Customer Support AdministratorLocation: Angus Hours: Full-Time, Monday to Friday Contract: Temporary - initially 3 months, with a likely review and potential extension Rate: 14.50 per hour Start Date: Early to mid-AugustAbout the RoleWe are currently recruiting for a Customer Support Administrator to join a busy Property Services team based in Angus. This temporary role is initially for 3 months, with a likely review and potential extension based on business needs.This is an excellent opportunity for an experienced administrator or customer service professional who thrives in a fast-paced environment and is confident handling sensitive customer conversations.Key ResponsibilitiesContact former tenants regarding outstanding rent arrears.Produce and issue arrears and debt recovery correspondence.Handle inbound and outbound telephone enquiries professionally and sensitively.Take rent payments securely over the phone.Update and maintain accurate records on internal systems.Process payments and complete associated administrative tasks.Manage electronic and paper-based documentation.Liaise with internal teams, providing updates and ensuring actions are completed.Escalate complex cases where appropriate.Provide general administrative support to the wider Property Services team.About YouTo be successful in this role, you will have:Previous experience in an administration, customer service, business support, or similar role.Excellent verbal and written communication skills.Confidence ..... full job details .....