Customer Support Admin

Customer Support AdministratorOur client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such as retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving.The Role: As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. This varied, hands-on role involves managing service requests from initial queries through to resolution, while working closely with the Customer Service Manager and a small, close-knit team. Your contribution will be essential in upholding the high service standards that the organisation is known for.Key Responsibilities:Service Desk and Customer Support:Handle inbound customer queries with professionalism and a polite phone manner.Perform initial diagnostics and problem-solving to manage service requests efficiently.Coordinate warranty and repair cases, liaising with field engineers and logistics as necessary.Process UK system installations, allocating field engineers and scheduling site visits.Maintain accurate records of all cases to ensure visibility across open tickets.Administration and Operations:Prepare service quotations, spare part sales ..... full job details .....