Customer Supply Coordinator

Our client, a leading healthcare business with an international customer base, is seeking a Customer Supply Coordinator to join its procurement and supply chain team in North West London. This permanent role is responsible for supporting end-to-end order fulfilment, maintaining high customer service levels and helping ensure products are delivered on time and in full.Key Responsibilities:Manage the fulfilment process for a portfolio of customers or SKUs, from sales order processing through to invoicing and returns.Build effective relationships with retailers, distributors and customer supply chain teams to support service performance and joint business objectives.Coordinate customer service and supply plans, resolving order, delivery and product availability issues promptly.Work closely with commercial, planning, logistics, finance and warehouse teams to support seamless order fulfilment.Maintain accurate product, pricing, promotional and customer master data across relevant systems.Monitor and improve processes covering sales order processing, stock allocation, invoicing, claims and returns.Track key performance indicators, including OTIF, case fill rate, cost-to-serve, forecast accuracy and on-shelf availability.Analyse customer and EPOS data to identify service improvements, support risk mitigation and provide insights to demand and supply planning teams.Job Requirements:Understanding of supply chain and order fulfilment processes, including order accuracy, stock ..... full job details .....