Customer Success/Commercial Performance Analyst

We''re looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success and Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you''ll play a hands-on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation.This is an excellent opportunity to develop deep expertise in CS Operations within a high-growth B2B SaaS environment. You''ll work closely with the Director of CS Operations, Customer Success leadership, and cross-functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.What You''ll Be DoingSupporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaignsHelping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teamsBuilding and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performancePreparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and FinanceAnalysing customer lifecycle and health data to identify trends, risks, and opportunities, ..... full job details .....