Customer Success/Account Manager

Account Manager/Learning PartnerReadingUp to £45k basic plus 25% bonus (DOE)A growing global learning and development business is seeking a Customer Success / Account Manager to join its expanding commercial team. This is an excellent opportunity for someone with experience in account management, customer success, or sales who is looking to build a long-term career within a fast-paced, international organisation.In this role, you will manage and grow a portfolio of major, key global customers, building strong relationships from onboarding through to annual renewal. You will work closely with clients to understand their objectives, maximise engagement with learning solutions, and identify opportunities for further business growth. Acting as the main day-to-day contact for your customers, you will collaborate with internal teams across sales, professional services, content, technology, and customer success to deliver an outstanding client experience.The successful candidate will have at least two years'' experience within account management, customer success, or a client-facing commercial role, along with strong communication and relationship-building skills. You should be highly organised, commercially minded, and confident managing multiple projects and stakeholders simultaneously. Experience using CRM systems and Microsoft Office applications is essential, and a proactive, self-motivated approach is key.This position would suit an ambitious individual looking to progress ..... full job details .....