Customer Success Team Lead

Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design and ..... full job details .....