Customer Success Specialist

Customer Success Specialist (Evening Shift) Leicester 2:30 PM 10:30 PM, Monday To Friday Up To £24,100 Per Annum (Depending On Experience and Language Skills)Are you a people person who loves solving problems and making customers feel valued?At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in-house team in Leicester.This is a full-time, evening role perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.Why You ll Love Working HereWe ve built a company culture that values teamwork, creativity, and care for our people and our customers. Here s what we offer: Competitive salary (£22,100 £24,100 DOE)Secure, long-term role in a welcoming and supportive environmentCompany pensionEmployee discount on our stunning collectionsCycle to Work schemeFree on-site parkingRegular company events and celebrations Key Responsibilities of the Customer Success Specialist:As part of our vibrant Customer Success Team, you ll be the voice of our brands helping customers across the UK, US, and Germany enjoy a seamless shopping experience. You ll: Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.Liaise with colleagues and managers to deliver the best possible solutions.Create and maintain new customer accounts, ensuring everything runs smoothly.Follow up on ..... full job details .....