Customer Success Specialist

Customer Service Specialist – Join the Fastest-Growing Team in Healthcare Simulation!

Chesterfield, UK | Monday–Friday, 9am–5pm (37.5 Hours/Week) | £24,000–£28,000 + Bonus + Top-Tier Benefits | 25 Days Holiday + Extra Days Over Christmas

About the Customer Service Specialist Role:

Are you looking for a fresh start or your first big break into a meaningful career? At Sim & Skills, we help healthcare professionals succeed by providing cutting-edge simulation equipment. We’re growing fast, that means we need amazing people like you to grow with us.

We’re on the lookout for a Customer Service Specialist; someone who’s organised, helpful, a great communicator, and ready to learn. You don’t need loads of experience, we’ll train you up and support you all the way.

Key Responsibilities of the Customer Success Specialist::

• Chatting with our customers via phone, email, and live chat
• Helping people solve problems and answering questions about our products
• Processing orders and keeping customers updated on delivery times
• Creating purchase orders and talking to suppliers to make sure everything runs smoothly
• Learning about our awesome products so you can help customers get the best out of them
• Spotting opportunities and handing leads over to our sales team
• Keeping things organised with accurate notes and reports
• Occasionally helping in the warehouse (yes, that includes lifting a few boxes — don’t worry, we’ll show you how)

What We’re Looking For:

• A friendly, confident communicator
• Someone with a sharp eye for detail
• A self-starter who loves solving problems
• A team player with a can-do attitude
• Comfortable using a computer (we’ll train you on the rest)
• No need for years of experience — if you’re reliable, curious, and excited to learn, we want to hear from you.

What You’ll Get:

• A salary of £24,000–£28,000 depending on experience
• Up to 5% annual bonus
• 5% employer pension contribution
• Full private healthcare, dental, optical & critical illness insurance
• 24/7 GP access
• 25 days holiday + bonus days at Christmas
• A close-knit, ambitious team who’ll have your back
• Real development opportunities as we grow

At Sim & Skills, we believe in attitude over experience. If you’ve got the drive to succeed, we’ll give you everything you need to get there. Everyone is welcome here — we’re building a company where you can do the best work of your life.

APPLY NOW for immediate consideration.