Customer Success Representative

Pay: 24,000.00- 25,000.00 per yearJob Description:Customer Service AdvisorNorth Baddesley, Near SouthamptonMonday Friday, 9am 5pm 24 000 per annumTemporary (7-month contract) with potential to become permanentV3 Recruitment are working with a rapidly growing and hugely successful outdoor brand based near Southampton, who are looking for Customer Service Advisors to join their friendly and dynamic team.This is a temporary position for 7 months, however there is strong potential for the role to become permanent. It would also suit students looking for full-time work over the Easter and Summer period.This is a fantastic opportunity to join a well-loved outdoor brand with beautiful offices, a relaxed environment and a genuinely friendly team culture.If you have a passion for delivering excellent customer service and an interest in outdoor and camping products, this could be the perfect role for you. You will develop in-depth knowledge of the product range, enabling you to confidently support both potential and existing customers with their enquiries.The RoleYou will be communicating with customers across multiple channels including:PhoneWhatsAppFacebook MessengerInstagram DMsEmailSMSAll enquiries are managed via the Gorgias digital ticketing system.Key ResponsibilitiesRespond to customer enquiries across multiple channels via the Gorgias ticketing systemProvide clear, helpful and high-quality responses to ensure customer issues are resolved efficientlyFollow standard processes ..... full job details .....