Customer Success Representative

Our well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team. Job Title: Customer Success Representative Job Type: Full Time; Permanent Salary: £38,000 - £43,000 Hours: Monday - Thursday 7:15 am - 5:30 pm Location: Barnstaple About the role: You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You''ll provide first class levels of customer service to our customers through varied communication channels, including email, phone, and in-person visits. Key Responsibilities for the Customer Success Representative: Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges. Identifying opportunities to improve communications and processes both internally and externally. Promptly and accurately completing all administration activities in line with internal processes and requirements. Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce). Proactively providing marketing information to Customers on the company''s activity and new technology developments. Upselling our products and services to retain and grow nominated customer accounts. What we''re looking for in the Customer Success Representative: A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail. ..... full job details .....