https://jobs.co.uk/job/customer-success-pure-resourcing-solutions--e05c2268-8475-400e-8475-852d42b64dd7 RSS feed for Customer Success at Pure Resourcing Solutions. en-gb Thu, 23 Jul 2026 16:29:34 GMT https://jobs.co.uk/job/customer-success-pure-resourcing-solutions--e05c2268-8475-400e-8475-852d42b64dd7 https://jobs.co.uk/job/customer-success-pure-resourcing-solutions--e05c2268-8475-400e-8475-852d42b64dd7 Thu, 23 Jul 2026 11:52:45 GMT Location: Cambridge | Salary: 45000.00-45000.00 Annual | Type: Permanent | Customer Success Manager About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They''re now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows. The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You''ll be the main point of contact for customers, covering everything from the first sales conversation through to long term support. Day to day, you''ll:Run initial sales calls with prospective customers, understanding their needs and talking through how the product can helpLead onboarding for new customers, making sure they''re set up for success from the startAct as the go to person for clients, working closely with our developers to resolve any technical or product issuesDuring the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help c... Permanent