Customer Success & Partnerships Lead

About AC

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Automated Creative is a SaaS platform that makes and optimises ad creative using live data and insight. Our mission is to help brands turn impressions into intelligence.We’re the only strategically-led dynamic ad platform that helps clients learn why their creative works, and use that insight to inspire the next thing. Eight years in, we’re already trusted by Mars, McDonald’s, Bose, Diageo, Lipton, Reckitt, Formula 1 and more.AC is scaling rapidly and we’re building a team of advertising- and technology-obsessed people to help us take things to the next level.We’re 38 people globally, with HQ in London plus teams in Toronto and Singapore. You’ll be joining a business that is scaling fast but still has that scrappy, hands-on energy where everyone gets stuck in.You can read more about our work here. We also host:A weekly podcast about the future of advertisingA weekly show interviewing marketers on their favourite adsWhy this role existsWe’re seeking a strategic and commercially-minded leader to own and grow our Self-Serve / SaaS client base, one of the most dynamic and high-potential areas of Automated Creative.This hybrid role combines Customer Success, Partnerships, and Strategic Growth. You’ll lead a team of four client leads and executives, collaborating closely with product, sales, and creative teams to ensure clients not only succeed on our platform, but also scale their creative and marketing programs with us.You’ll be the face of our self-serve business, accountable for retention, expansion, and client satisfaction, while building strong, value-driven partnerships with global brands and agencies. Ideally, you’ll bring experience in MarTech, Creative Tech, or agency-side account management, someone who understands the workflows behind social campaigns, creative production, and marketing technology platforms.This is a high-impact role for someone who thrives in fast-paced, cross-functional environments and is excited by the chance to shape how top brands engage with innovative creative technology.Key ResponsibilitiesClient and Team LeadershipLead and develop a team managing SaaS/self-serve clients across multiple markets (brands and agencies)Set and maintain best-in-class client success practices, including QBRs, growth planning, and proactive communicationEnsure smooth operations and delivery across all accounts, with clear alignment on expectations and timelinesServe as the senior escalation point for complex client or platform issuesPartnership and Growth StrategyBuild and strengthen strategic client relationships, positioning AC as a long-term partnerIdentify and drive upsell, expansion, and partnership opportunitiesCollaborate with Sales to support renewals and secure new business within existing accountsWork closely with Product to influence the roadmap based on client feedback and unmet needsStrategic and Commercial ImpactDevelop and implement commercial strategies for growing our self-serve businessMonitor client and product performance to spot risks, opportunities, and inefficienciesDefine and refine success metrics around retention, product usage, expansion, and advocacyIdentify opportunities to scale processes while maintaining a high-quality client experienceSkills we’re looking for6+ years’ experience in customer success, partnerships, or digital strategy, ideally in SaaS, MarTech, Creative Tech, or agency-side account managementExperienced in leading a small team, managing four direct and indirect reports, and developing their skills.Hands-on experience with SaaS platforms and managing campaigns across Meta, TikTok, Snap, Google Ads, DV360, or similar channels, including setting up campaigns, monitoring performance, troubleshooting issues, and advising clients on optimisationFamiliarity with MarTech or Creative Tech platforms and workflows that connect creative, media, and performanceData-driven, able to turn insights into actions, communicate results clearly, and make strategic recommendationsCommercially minded, confident in identifying growth opportunities, driving upsells, and contributing to revenue targetsHow You WorkA strong relationship-builder, comfortable engaging senior client stakeholders and navigating complex accountsUnderstands how creative drives media performance and can advise clients accordinglyProcess-oriented and scalable thinker, able to identify inefficiencies and implement solutions that support growthSelf-sufficient, curious, and proactive, thriving in fast-paced, high-growth environmentsWhat success looks likeSuccess in this role means driving high client satisfaction and retention across our Self-Serve / SaaS business, growing revenue through upsells and expansions, and building trusted relationships with senior client stakeholders.You will lead and develop a high-performing team, collaborate effectively across product, sales, and creative functions, and use data-driven insights to optimise campaigns and deliver measurable client results. Success also means continuously improving processes and workflows to support scalable growth, while positioning Automated Creative as a strategic partner to some of the world’s most innovative brands.The BasicsWorking hours: 9:30am – 6:00pmHybrid:

We ask that you come into the London office one day per week (Thursdays) for face-to-face time. You can work remotely for the rest of the week. If you prefer, you’re also welcome to come in on additional days—some team members also work in the office on Tuesdays.Perks:30 Days annual holiday, not including Public Holidays and Christmas ClosureRemote and flexible working opportunities3pm Finish every FridayNo meeting FridaysClassPass monthly membership covers Beauty, Fitness classes and WellnessBike and technology schemesPrivate Vitality Health InsuranceCompany pensionRegular socials and twice annual day trip socials (this summer we went to the Peak District for three days!)...If you feel there’s a perk that would guarantee you joined us, then let us know we’re open to anything!CultureOur culture is people-first, informal and entrepreneurial. We trust from day one, expect people to take initiative, and encourage trialling bold ideas. Balance matters — family first, weekends respected, and no expectation of burnout.Contact and Hiring processNo cover letter required – short, relevant applications preferredStep 1: Introductory call with our internal recruiterStep 2: Interview with your potential team lead and another team memberStep 3: A short task to completeStep 4: Final interview (online or in person) with CEO and another team memberWe aim to respond to all applicants within 5 working days. If there’s a delay, we’ll let you know.Please note: due to high volumes, we may not be able to give individual feedback to all candidatesIf you want to make a difference within a team that was built to be the difference, we''d love to hear from ..... full job details .....