Customer Success/ Onboarding Specialist (SaaS)- London/Hybrid- 12 Months- 125- 165 UmbrellaA global technology company are looking for an experienced Customer Success/ Onboarding Specialist to join their team on an initial 6 month assignment. The successful candidate will be expected to be engaging customers whether it''s virtual or in person. This means you will be expected to engage in various forms of in person and video engagements that require your full presence to drive the best relational experience for customers.Responsibilities:Manage customers through an assigned book of business. Some of your customers will be new, while others may have been users for several years.Be accountable for the retention and growth of your customers.Build and foster relationships with key decision makers and stakeholders across multiple customer teamsEngage customers in strategy conversations to derive maximum value from their investmentDefine what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their successMonitor customer health and create risk mitigation plans where neededResolve customer enquiries by aligning customers with the right resourcesDevelop and share best practices with team members to continually improve our processes'' quality, effectiveness, and efficiency.Partner with different teams to ''solve for the customer'', including onboarding, Product, and contract management. Along the way, you ..... full job details .....