Customer Success - Medical

Title: Customer Service CoordinatorSalary: £13.50 per hour + Enhanced rates for Overtime and On-CallLocation: Sittingbourne, KentContract: 12 Months (with extension potential)Shift Pattern: Monday - Friday, 37.5 hours (Rotating shifts between 08:00 - 20:00)Be the Voice that Makes a DifferenceAre you looking for a role where your empathy and communication skills truly matter? Join Abbott as a Customer Service Coordinator and become an integral part of our ''Hospital to Home'' (H2H) service.You won''t just be answering phones; you will be the primary point of contact for patients and carers during a critical transition in their healthcare journey. If you are a caring, proactive professional who thrives on delivering excellence, we will provide a comprehensive two-month training program to help you succeed.The Perks:Recognition and rewards: Monthly awards for top performers and opportunities for customer service qualifications.Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station.Flexible working: Option to work from home one day per week once trained.Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants.Travel: Free on-site parking for all staff.Enhanced pay: Earn 1.75x overtime for Saturday shifts and additional enhanced rates for on-call segments.Responsibilities:Patient onboarding: ..... full job details .....