Customer Success Manager/Account Manager

As a Customer Success Manager (CSM), you will manage a portfolio of accounts and be responsible for vital Customer Success activities including on-boarding, adoption, training, consumption, advocacy, retention, renewals, up-sell/cross-sell, reference-ability, customer satisfaction, customer engagement and the overall customer experience. Responsibilities: Establish yourself as a trusted advisor, advocate and subject matter expert to support the client''s subscription program internally and externally Develop a deep understanding of your customers'' business priorities, operational model/objectives, data centre environment. Actively monitor customers'' usage and consumption, provide recommendations of their hardware utilization based on their use case and business goals Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware/service delivery, deployments, migrations, capacity planning andamp; expansions Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership Participate in Executive Briefing Committee discussions, Sales Account Strategy andamp; Growth planning, Technical and Support troubleshooting and triaging Skills: 1-2 years'' experience in a ..... full job details .....