https://jobs.co.uk/job/customer-success-manager-zero-surplus--db7c843f-99c9-41fd-84db-befe4cf0ae54 RSS feed for Customer Success Manager at Zero Surplus. en-gb Thu, 23 Apr 2026 22:55:32 GMT https://jobs.co.uk/job/customer-success-manager-zero-surplus--db7c843f-99c9-41fd-84db-befe4cf0ae54 https://jobs.co.uk/job/customer-success-manager-zero-surplus--db7c843f-99c9-41fd-84db-befe4cf0ae54 Tue, 21 Apr 2026 23:00:00 GMT Location: Babraham | Salary: £35000 - £50000/annum Excellent Benefits | Type: Permanent | We''re working with a fast-growing B2C healthcare retailer to hire a Customer Success Manager at a key stage of their journey. This is a transformation role, focused on evolving a reactive support function into a proactive, efficient, and tech-enabled customer success operation. You''ll take ownership of the end-to-end customer experience while leading a team of 6 remote support agents. Alongside managing escalations, your focus will be on improving how the function operates; introducing better processes, optimising tools like Zendesk, and implementing automation and AI to reduce manual workload and improve customer engagement. The goal is to build a function that not only supports customers but actively drives retention, efficiency, and growth. This role sits at the centre of the business, working closely with operations, logistics, and product teams to ensure a seamless customer journey. You''ll act as the voice of the customer internally, using data and insight to identify trends, improve service delivery, and influence decision-making. The position is hybrid, with an expectation of four days a week in the office to begin with, with flexibility to move to three days over time.... Permanent