Customer Success Manager

Job Description: Customer Success Manager - IT and Tech Recruitment Location: Edgbaston, Birmingham B15 1TP About Us At VIQU, we''re a specialist IT and technology recruitment agency with a reputation for delivering exceptional service to both clients and candidates. We partner with some of the UK''s most exciting businesses, helping them attract, and develop the talent they need to thrive. We''re now looking for an experienced Customer Success Manager to join our Major Accounts team. This role is all about maximising opportunities within our existing client base, strengthening relationships, and driving growth through exceptional service. The Role This is a client-facing, relationship-driven role, with a strong emphasis on networking, account expansion, and consultative business development. (no cold calling!) As a Customer Success Manager, you''ll act as the key point of contact for a portfolio of major accounts along with relationship management, client development, and commercial growth. You''ll work closely with decision-makers, hiring managers, and stakeholders to identify hiring needs, uncover opportunities, and ensure our delivery team is positioned to provide the right recruitment solutions. Key Responsibilities Manage and grow new, lapsed and existing relationships across major accounts, acting as a trusted recruitment partner. Develop account strategies to identify opportunities for expansion ("land and expand"). Build relationships with decision-makers, ..... full job details .....