Negotiable
The Role Unveiled!
As a
Customer Success Manager
within our Public Sector UK Division, you will play a pivotal role in sculpting relationships, steering revenue growth, and navigating new horizons. In this tight-knit, high-energy department, you''ll wield autonomy, contributing directly to our success by engaging with global clients and expanding our reach.Your Role in Action
Develop, agree and maintain an account plan for each customerGenerate sales among customer(s) accounts, including upselling and cross-sellingProspect new buying centres (i.e. entities, divisions, departments and geographies) of existing clients that do not currently spend with thebigwordMake service delivery calls seeking customer referralsCold call new contacts to generate qualified leads and opportunitiesYou will be responsible for building, managing and maintaining long-term relationships with thebigword customer(s)Daily engagement with your customer(s) to build strong relationships and ensure customer satisfactionAssist with any RFP/Tender/ProposalBuild, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face to face communicationOperates as the point of contact for assigned customer(s)Makes sure customer(s) receive requested products and services in a timely fashionEscalates customer(s) needs and demands to appropriate team/manager/departmentForecasts and tracks customer account metricsManage projects within customer relationships, working to carry out customer goals while meeting TBW goalsCoordinate with staff members working on the same account to ensure consistent serviceDelivery of training to end users face-to-face, webinars, over the phone, video conference as appropriateBuilding strong working relationships across the business to enable delivery of the SLA’s within the contractCreate and maintain all required CRM recordsBe actively aware of work completed for your customer(s)Be knowledgeable about revenue and profitability and report accordinglyProvide best practice solutions to customers – including workflow reviews to ensure best practice workflows are implemented which are efficient and add valueThe Perfect Match: Your Skills and Talents
EssentialStrong influencer with excellent interpersonal skills.Adaptable and experienced in dynamic, changing environments.Proficient in communicating, presenting, and influencing key stakeholders at all levels.Target-driven and motivated to achieve goals.Experienced in delivering client-focused solutions.Proven ability to manage multiple projects simultaneously with keen attention to detail.Excellent listening, negotiation, and presentation skills.Strong verbal and written communication skills.DesirableHave proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar.Have experience with CRM software.Have industry specific ..... full job details .....
Negotiable