Customer Success Manager

Customer Success Manager Warrington £25,000 - £35,000 + £8,000 bonus potential We re looking for a people-first Customer Success Manager to join our team in Warrington. This is a brilliant opportunity for someone who s genuinely customer focused and loves building long-term relationships even if you haven t worked as a CSM before. If you ve come from a recruitment, account management, or a client-facing background and you re confident managing stakeholders, understanding customer goals, and delivering a great experience, you could be a great fit. As a Customer Success Manager, you ll support customers to get the best value from our product, guide them through onboarding and adoption, and act as a trusted partner throughout their journey. You ll be proactive, organised, and comfortable working with internal teams to solve problems and improve outcomes. What you ll be doing Building strong customer relationships and becoming a trusted point of contact Supporting onboarding, training and ongoing product adoption Running check-ins and reviews to understand goals, progress and next steps Spotting risks early and taking action to keep customers happy and successful Working closely with Support, Product and Sales to resolve issues and improve the customer experience What we re looking for A customer-obsessed mindset you care about doing the right thing for customers Experience in recruitment, resourcing, client services, account management, or another customer-facing role ..... full job details .....