Customer Success Manager

Sue Ross Recruitment are recruiting on behalf of our client, a global leader in media solutions for the retail, hospitality, and leisure sectors, to recruit a Customer Success Manager for a full-time, permanent position. This is a fantastic opportunity to join a creative and fast-paced company that has delivered over 79,000 installations across 165 countries. Their services help some of the world s most recognisable brands engage customers through music, messaging, and digital signage. As a Customer Success Manager, you ll take ownership of a portfolio of client accounts, building long-term relationships, ensuring high satisfaction levels, and driving contract renewals and revenue growth. You ll also play a key role in onboarding new customers, coordinating upgrades, and collaborating cross-functionally to ensure the consistent delivery of outstanding service. Key Responsibilities for the Customer Success Manager role: Act as the main contact for assigned customer accounts, supporting retention and growth Build and maintain strong, trust-based relationships with clients to enhance satisfaction and loyalty Lead contract renewals and price increase conversations to maximise customer lifetime value Oversee onboarding of new customers, ensuring a smooth and professional experience Manage upgrades, system transitions, and product recall projects with internal teams Deliver and participate in Quarterly Business Reviews (QBRs) Maintain and update customer data in the CRM system ..... full job details .....