Customer Success Manager South UK

Samotics Greater London, England, United Kingdom

OverviewJoin to apply for the

Customer Success Manager South UK

role at

Samotics . With a growing UK client base, you will guide customers through the value journey end-to-end, ensuring strategic customers adopt SAM4 effectively and embed insights into day-to-day operations for lasting impact. You’ll be based in the South of the UK and travel to co-locate with our client base as required.

About SamoticsSamotics is an innovative leader in Condition-Based Maintenance, headquartered in Leiden, Netherlands, since 2015. Our SAM4 technology uses electrical signature analysis combined with artificial intelligence to deliver insights and alerts to maintenance, operations, and energy teams. Our goal is to help customers preempt asset failure, reduce unplanned downtime, improve performance, and minimise energy consumption, supporting sustainability alongside operational excellence. Our products and services are deployed across industries including Water and Waste Water utilities, Energy, Chemicals, Pharma, and Metals and Mining. The team is youthful, driven, and committed to acting rather than reacting, aligned with our ethos.

With a growing UK client base, we are focused on expanding our local presence to offer exceptional service levels. As a local

Customer Success Manager , you’ll

guide our customers through the value journey end-to-end, ensuring large and strategic accounts adopt SAM4 effectively and embed insights into daily operations for lasting impact .

About the teamAs a

Customer Success Manager , you’ll join our UK organisation, serving as the primary orchestrator of value delivery and adoption for strategic accounts across multiple sectors. Your role is to enable customers to maximise the value from the SAM4 system.

Ideal candidates will be based in the South of the UK and have experience in UK utilities, manufacturing, or related industries. This role covers the South regions of the UK, and travel to client sites is required.

Responsibilities

Ensure customers realise measurable value from SAM4 by driving adoption and setting them up for success, and facilitate strong collaboration between customers and internal specialists.

Help project leads at customer sites set up processes, roles and responsibilities to integrate SAM4 notifications into daily operations.

Build executive and operational relationships, align across stakeholders, and prioritise activities that accelerate value delivery and long-term expansion.

Collaborate with Leiden-based teams to deliver best-in-class service in line with the company ethos.

Co-locate with clients in the South of the UK to support implementation and embedment of SAM4.

Document and report lessons learned, value realised, ROI evidence, and risks requiring escalation.

Manage relationships with maintenance and operations teams as well as senior stakeholders driving strategic transformation.

Represent the Samotics brand at all times and comply with customer health and safety regulations on site.

What you’ll bring

3-5 years of experience in industrial maintenance, reliability, operations, or digital transformation in industry.

Self-starting individual with experience managing a portfolio of accounts or projects.

Excellent stakeholder management and change management skills.

Strong, convincing communicator and relationship-builder.

Empathetic, proactive, and focused on delivering value.

Based in the South of the UK with willingness to travel regionally to co-locate with clients.

UK driving license.

What We Offer

Make a positive environmental impact by reducing energy waste, preventing pollution and eliminating unplanned downtime.

Vibrant and professional company culture based on freedom and responsibility.

Competitive salary, holidays, and benefits package (pension scheme, parental leave, etc.).

Hybrid and onsite working opportunities.

Company events and social activities throughout the year.

Enrolment in our Stock Appreciation Rights (SAR) scheme, with potential for benefit from an exit event.

Ready to Act instead of React?Help us make the industry more reliable and sustainable—apply now to join our UK team!

We believe diversity and inclusion are essential to innovation. Even if you don’t meet every requirement, we encourage you to apply. People from all backgrounds are welcome at Samotics.

Seniority levelMid-Senior level

Employment typeFull-time

Job functionBusiness Development and Customer Service

IndustriesInformation Services and Energy Technology

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