Negotiable
Overview
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Customer Success Manager, SMB
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Trustpilot .Trustpilot is a profitable, high-growth FTSE-250 company and the world’s largest independent consumer review platform. We are expanding our Account Management function in London and are looking for a Customer Success Manager to focus on UK-based customers, driving retention and ensuring customers derive maximum value from our products.What You''ll Be Doing
Establish relationships with customers to ensure overall satisfaction with Trustpilot products, drive adoption, and support contract renewalsDeliver a premium experience by understanding each client’s business objectives and KPIs, and ensuring Trustpilot delivers against themShare best practices that drive ROI and position Trustpilot as a value-adding partner in targeted accountsAdvocate client needs to internal support, product, engineering and sales teamsIdentify upsell opportunities and new revenue opportunitiesIncrease renewal rates and reduce churnMap accounts to identify cross-sell opportunities across the businessInfluence long-term value through product adoption, customer satisfaction and health scoresOnboard clients and ensure full utilization of paid subscriptionsWho You Are / Qualifications
Experience managing a large portfolio of SME customer accounts with a focus on high renewal/retentionIdeally 2+ years of account management experienceDemonstrated experience with subscription-based renewal/licensing modelsAbility to build and maintain strong relationships with multiple stakeholdersExcellent communication and negotiation skillsAdept at uncovering new revenue opportunitiesStrong ability to manage tough conversations professionally and solution-orientedExperience selling in a competitive environmentWhat’s in it for you?
Flexible working optionsCompetitive compensation package + bonus25 days holiday per year, increasing to 28 days after 2 yearsTwo paid volunteering days per yearLearning and development opportunities through Trustpilot Academy and BlinkistPension and life insuranceHealth cash plan, online GP, 24/7 support, Employee Assistance PlanAccess to Headspace for mindfulnessPaid parental leaveSeason ticket loan and cycle-to-work schemeOffice facilities and social eventsAccess to discounts and dealsIndependent financial advice and mortgage broker guidanceTalent acceleration programs to support growthAbout Us
Trustpilot began in 2007 with the idea to be the universal symbol of trust, helping consumers and businesses connect through reviews. We are open, independent, and impartial, with more than 300 million reviews and operations across multiple countries. We are an equal opportunity workplace with diverse perspectives and ideas.We value autonomy, growth, and a culture built on connection, collaboration and respect. If you’re ready to grow, let’s ..... full job details .....
Negotiable