Customer Success Manager - Safety/Pharmacovigilance

Customer Success Manager - Safety/Pharmacovigilance

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Customer Success Manager - Safety/Pharmacovigilance

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Veeva SystemsCustomer Success Manager - Safety/Pharmacovigilance

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Customer Success Manager - Safety/Pharmacovigilance

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Veeva SystemsGet AI-powered advice on this job and more exclusive features.Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We''re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a Customer Success Manager (CSM) to join our team in Europe, focused on ensuring the success of our customers utilizing Veeva Safety. We''re seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.

As a CSM, you will be responsible for ensuring our customers’ success with Veeva’s Safety (pharmacovigilance) products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer.

What You’ll Do

Support 4-6 large, global pharmacovigilance customers post-implementation with Veeva Safety applicationsOwn the relationship with your customers’ application owners to understand their strategic objectives and challengesAct as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needsLead meetings with customers to demonstrate success and identify additional value opportunitiesProvide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmapFacilitate cross-customer connections for collaboration opportunities and industry learningProvide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals

Requirements

Based in Europe (UK, Spain, or Germany)7+ years working in life sciences, software, or consultingStrong knowledge of drug safety and pharmacovigilance processes and regulationsCustomer-facing consulting experienceManaged relationships with executive stakeholdersStrong problem-solving skills and a proactive approach to identifying and addressing customer needs and challengesAbility to travel up to 25%Qualified candidates must be legally authorized to be employed in the EU. Veeva Systems does not anticipate providing sponsorship for employment visa status (eg H-1B or TN status) for this position

Nice to Have

Life science, computer science, or related business degreeExperience with Veeva applicationsExperience working with large global pharmaceutical companies

Perks and Benefits

Work RemotelyVeeva Giving. Financial contributions for the societal causes you’re passionate aboutHealth and wellness programs

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Product ManagementIndustries Software Development, IT Services and IT Consulting, and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Veeva Systems by 2xSign in to set job alerts for “Customer Success Manager” roles.

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