Customer Success Manager - SaaS

Customer Success Manager - SaaS / Generative AILocation: London (Hybrid) Salary: Competitive + Bonus + Benefits About the RoleAre you a people-first, tech-savvy professional who thrives on building lasting client relationships and driving value? We''re looking for an experienced Customer Success Manager to join a fast-growing SaaS organisation, where you''ll play a pivotal role in managing the full customer lifecycle - from onboarding and adoption to retention and growth. You''ll work closely with senior stakeholders, including C-level clients, to ensure customers gain maximum value from our solutions, all while helping shape and deliver best-in-class customer experiences.What You''ll Be DoingSet the strategic tone and direction for how we engage and deliver value to clients.Manage key customer accounts, ensuring exceptional service and alignment with business goals.Support and guide the Customer Success team to ensure quality execution across all touchpoints.Increase ARR through effective growth and upsell strategies.Drive retention via customer advocacy, usage, and adoption programs.Conduct on-site client meetings and training sessions as needed.Ensure all projects are delivered on time, within scope, and meet customer satisfaction metrics.Build and maintain strong relationships with key stakeholders, including executive sponsors.Partner with third-party vendors where appropriate to ensure seamless delivery.What We''re Looking For5+ years'' experience in Customer Success ..... full job details .....