Customer Success Manager

Customer Success Manager Location: Sheffield Working Arrangement: 3 days a week in the office Salary: Up to £50k Join a small, ambitious team where you ll play a central role in shaping how customers experience a growing technology platform. This is a hands-on, high-impact position where you ll work directly with customers and partners, helping them get up and running quickly while ensuring their feedback directly influences product development. What you ll be doing You ll take ownership of the full customer journey from onboarding through ongoing support making sure customers are successful from day one. You ll work with a diverse range of users, from highly technical teams to those newer to the space, adapting your approach to meet their needs. Alongside this, you ll act as the bridge between customers and the product team, turning real-world feedback into meaningful improvements. What makes this role interesting This isn t a narrow support role. You ll be involved in onboarding, support triage, customer conversations, and product feedback, all within a collaborative environment where your input genuinely shapes decisions. If you enjoy variety, ownership, and working closely with both customers and product teams, you ll find plenty to get stuck into. Key areas of focus Lead onboarding and ensure customers reach value quickly Act as the first point of contact for support, triaging and resolving issues efficiently Build strong customer relationships and gather ..... full job details .....