Customer Success Manager

Customer Success Manager Oxford Are you a senior client relationship professional who wants your work to genuinely matter?We''re a fast-growing, award-winning Healthcare business based in Oxford - and our technology is already transforming how patients access care across the NHS. We''re looking for an exceptional Customer Success Manager to join our Clinical Engagement team and take strategic ownership of a portfolio of high-value NHS accounts.This isn''t your typical account management role. You''ll be shaping the future of healthcare communication, working alongside passionate colleagues in a business that has retained its start-up energy whilst scaling to serve over 40 million patients across England, Scotland and Wales.The RoleAs a Customer Success Manager, you''ll be a senior, strategic lead - building trusted partnerships with NHS clients, driving measurable growth, and ensuring every account delivers outstanding outcomes. You''ll have line management responsibility for a talented team, and you''ll collaborate across Marketing, Product and Business Development to maximise client value.Your key responsibilities will include:Building and maintaining senior stakeholder relationships with NHS clients, acting as a trusted advisorDeveloping and delivering strategic account plans with a focus on retention, growth, and ROIProactively identifying upsell and expansion opportunities to support revenue targetsLeading contract renewals with accurate forecasting and risk ..... full job details .....