Customer Success Manager (Paid Search)

Overview

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Customer Success Manager (Paid Search)

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Adthena .Our mission is to shape the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions provide clients clarity to optimize spend, increase ROI, and stay ahead of the competition.Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2024, Adthena earned 9 major search industry awards including Best AI Search Software Solution, Best Use of AI for Data, and Best PPC Management Software Suite.Why join us? We offer the stability of a well-established company with the energy, agility, and impact of a scaling tech organization. If you value autonomy, growth, and a collaborative environment, this is for you.About The Role

Reporting to:

Stephanie Richardson, Senior Manager of Customer SuccessLocation:

London Office (Hybrid 1-2 days/week)Interviews:

3 stages, totalling around 2-2.5 hours over 2 weeksStart Date:

ASAPMore info:

See FAQ below, our candidate hub, or reach out to recruitment@adthena.comAbout Your Team

Adthena is a customer-value oriented business. The Customer team in London consists of Account Management and Customer Success roles. We work closely with Sales and Marketing to ensure client success and alignment across the company.Responsibilities

During the first 30 days, learn about the product, the business, tools, and processes to set you up for successAfter 60 days, arrange calls and in-person meetings with key stakeholders on a pre-assigned client list; manage up to 30 clients as appropriateDrive engagement via monthly catch-ups and contribute to Quarterly Business ReviewsCo-own client success plans, guiding milestones to achieve value and capturing outcomesAct as a trusted advisor and deliver strategic insights and best practicesBe the voice of the customer and provide feedback to product and managementAfter 90 days, conduct Business Reviews with senior stakeholders to foster client health and referable relationshipsAfter 12 months, aim for 90%+ gross revenue retention and deliver value on current subscriptions with upsell opportunitiesAfter 18 months, develop a proven track record as an Adthena CSM with potential for advancementWho We Look For

We encourage you to apply even if you don’t meet every requirement. If you have the skills, we’d love to explore how you could be a great fit.Required Experience

Minimum 2+ years managing Google Ads/search accounts for clientsStrong understanding of the Digital Marketing landscape and PPC, including the Search ecosystemExperience in client-facing roles with stakeholder skills up to C-levelStrong analytical skills (Looker, Tableau or similar)Customer-centric approach focused on delivering valueDesired Experience

SaaS, AdTech/MarTech, or Media Agency backgroundOur Core Values

Get Shit Done: take action and own challengesFreedom with Responsibility: drive results with personal accountabilityDeliver Remarkable Quality: exceed expectationsSmart and Always Improving: continuously grow knowledgeMeet Your Teammates

You’ll work closely with:Simon Koehli

— Director, Customer Success - EMEAStephanie Richardson

— Senior Manager, Customer Success - EMEALinkedIn profiles: Simon Koehli, Stephanie RichardsonAdditional Information

Referrals increase your chances of interviewingLocation: London, England, United ..... full job details .....