Customer Success Manager

Customer Success Manager Location: Send, Woking area (office-based) Salary: £36,000-£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, measurable value from IT and cloud services. This is not a technical support or sales role. The focus is on client outcomes, engagement, retention, and long-term success. As a Customer Success Manager, you will act as the primary advocate for your clients, guiding them through onboarding, helping them understand the services they receive, and ensuring those services align with their business goals. What you''ll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services and how they support business outcomes Drive adoption of services, tools, and best practices to maximise client value Lead regular service review meetings, clearly demonstrating value, trends, and improvement opportunities Translate service metrics and operational data into clear, client-friendly insights Work closely with service delivery, ..... full job details .....