Customer Success Manager

Customer Success Manager - On-Site Evesham, Worcestershire 35,000- 45,000 DOE 23 Days Annual Leave + Bank Holidays BUPA Healthcare Growing Tech BusinessI''m working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team.This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions, at a pivotal point of growth and transformation - including the rollout of HubSpot CRM.You''ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.Key Responsibilities:Customer Onboarding and Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.Training and Support: Deliver tailored training and ongoing support to help clients get the most from the platform.Customer Engagement and Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.Upselling and Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.Internal Collaboration: Work closely with internal sales and account managers to ..... full job details .....