Customer Success Manager

OverviewCustomer Success Manager – HospitalityTech - Remote

Our client is a leading HospitalityTech platform operating in over 75 counties worldwide; with over 2000 clients (including Best Western Hotels, Sage Hospitality Group and Sofitel) currently in place, they are expanding their Customer Success team across Europe.

The Customer Success Manager will be responsible for building and maintaining long-term customer relationships across a portfolio of existing accounts; this role is crucial in strengthening the relationships with the organisations most-strategic customers.

This is a fantastic opportunity for candidates with a background in revenue management to progress into a B2B position and further develop their transitional skills for the role.

This is a remote based opportunity for candidates based in the UK.

This role requires fluency in either English or French.

Responsibilities

Build and maintain strong customer relationships, driving success through data-driven processes

Develop and action long-term customer plans to drive customer retention

Maintain a strong understanding of customer needs, advising on solutions across the platform to help meet these needs

Collaborate with internal teams to drive overall success within the organisation

Act as a main point of contact for all customers under the portfolio

The Successful Candidate

4+ years hotel revenue management experience is ideal

Experience working for a large hotel brand / chain would be a plus

Experience leading a revenue department within a hotel would also be a plus

Fluency in either English or French

A second language would also be a plus

Based in the UK

Customer Success Manager Package

Basic salary: up to £70,000

Bonus

Home working / home office budget provided

Shares options

Pension options

Annual leave options

Seniority level

Associate

Employment type

Full-time

Job function

Sales, Business Development, and Customer Service

Industries: Hotels and Motels, Technology, Information and Media, and ..... full job details .....