Customer Success Manager

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You''ll use data, content and automation to deliver customer value at scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business.Client DetailsOur client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used by retail organisations across multiple international markets to drive consistency, productivity, and performance across store networks.Despite being part of a larger international organisation, the team behind this product retains a collaborative, entrepreneurial culture with genuine startup energy. The successful candidate will join a close-knit Customer Success team and work closely with Product and Marketing leaders, gaining exposure to customers across the UK, Europe, North America and Australia.DescriptionDevelop and execute digital customer engagement campaigns that drive product adoption, retention and customer value across a portfolio of SaaS customers.Create compelling customer communications, webinars, videos and self-service content to support engagement at scale.Analyse customer usage data, engagement trends and ..... full job details .....