Customer Success Manager

Customer Success ManagerLeeds / Bradford (2 days on site) 50,000 - 56,000Leading technology businessClient DetailsPage Group are working in partnership with a rapidly growing technology led business on the appointment of a newly created Customer Success Manager at their W.Yorkshire based Head Office.The role will have a clear focus on the account management of B2B Customers, identifying opportunities to increase revenue steams through cross and up selling, support with the on-boarding new customers, and providing world class service at all timesDescriptionSupporting with the on-boarding of new B2B customers post sales, ensuring customers are all set for contract go live datesDevelop strong working relationships with new and existing customers, focused on delivery strong commercial outcomesIdentify opportunities to cross sell and up sell other services, revenue streams and products that are in the best interests of customersUndertake account reviews with customers to understand future plans, service level performance and identify opportunities to offer additional support to customersProvide a world class service to customers at all timesUse customer feedback to identify opportunities to improve process and procedures across the business, resulting in better customer outcomesSupport sales teams during the tender process to best demonstrate how we can onboard, support and serve customersWork with key internal stakeholders to deliver better outcomes for ..... full job details .....