Customer Success Manager

Annual salary: up to £46,000.00Customer Success ManagerLocation: CoatbridgeContract: Permanent / Full Time / 40hrs a week 08:00 - 16:30Salary: £46,000 per annum, plus £4500 car allowance and great company benefits.Mears have continuedinvestment in the North Lanarkshire communityfor the long-term. We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way.Our approach prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon.About the role:The Customer Success and Community Impact Manager is a highly visible leadership role responsible for improving customer outcomes, leading an administration team, and delivering meaningful community impact across North Lanarkshire.The successful candidate will act as the voice of the customer within the business, ensuring complaints and claims are effectively managed while maintaining a strong focus on community partnerships, fundraising, charitable engagement and community improvement projects.You''ll lead customer experience and community engagement initiatives, managing complaints and service improvements while delivering meaningful social value projects. Working closely with community partners, charities and stakeholders, you''ll build lasting ..... full job details .....