https://jobs.co.uk/job/customer-success-manager-mcs-group--169a4974-675c-4376-b1e7-85071ada0ab0 RSS feed for Customer Success Manager at MCS Group. en-gb Thu, 24 Sep 2026 15:53:00 GMT https://jobs.co.uk/job/customer-success-manager-mcs-group--169a4974-675c-4376-b1e7-85071ada0ab0 https://jobs.co.uk/job/customer-success-manager-mcs-group--169a4974-675c-4376-b1e7-85071ada0ab0 Thu, 24 Sep 2026 11:52:19 GMT Location: City | Salary: 10000-500000 Annual | Type: Permanent | Customer Success ManagerBelfast - HybridCompetitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager.This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social, economic and environmental impact. Its secure, scalable platform is used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment.About the RoleAs Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive from the platform.You will take ownership of customer onboarding and training, lead regular account reviews, identify opportunities for account growth and proactively manage customer health and renewal risks.Working closely with Sales, Support, Product and other internal teams, you will also bring the voice of the customer into the wider business, helping shape improvements to products, processes and the overall customer experience.Key ResponsibilitiesManage a portfoli... Permanent