Customer Success Manager

Customer Success ManagerBelfast - HybridCompetitive salary MCS are delighted to be supporting an innovative, purpose driven organisation in the appointment of a Customer Success Manager.This is an exciting opportunity to join a growing technology business that helps organisations understand, manage and report on their social, economic and environmental impact. Its secure, scalable platform is used by organisations across the UK to deliver measurable outcomes through social value reporting, employee engagement and community investment.About the RoleAs Customer Success Manager, you will act as a trusted advisor to a portfolio of customers, developing strong relationships and helping them maximise the value they receive from the platform.You will take ownership of customer onboarding and training, lead regular account reviews, identify opportunities for account growth and proactively manage customer health and renewal risks.Working closely with Sales, Support, Product and other internal teams, you will also bring the voice of the customer into the wider business, helping shape improvements to products, processes and the overall customer experience.Key ResponsibilitiesManage a portfolio of customers, building strong relationships from users through to senior stakeholders.Lead regular account reviews, ensuring customers achieve value and remain engaged.Act as an escalation point for complex customer issues, working closely with Support and Product teams.Own the onboarding process ..... full job details .....