Customer Success Manager

Role:

Customer Success ManagerLocation:

Bradford (Hybrid 1-2 days a week in office)Type:

FTC - 12 monthsAre you passionate about building strong client relationships and delivering impactful software solutions? My client are looking for a

Customer Success Manager

to join their team for maternity cover for a 12 month FTC and help their clients achieve their goals through exceptional service and strategic support. There could be a strong possibility of turning permanent depending on workload and other factors.As a Customer Success Manager, you''ll be the trusted advisor for a portfolio of clients ensuring smooth onboarding, successful project delivery, and long-term satisfaction.You''ll:Lead onboarding and product adoptionManage complex software implementation projectsBuild and grow client relationshipsIdentify upsell and cross-sell opportunitiesCollaborate with internal teams to drive customer successMonitor performance and customer health metricsHandle renewals and contract discussionsRepresent the company at events and webinarsExperience:1-2 years'' experience in project or product managementExperience in a fast-paced, software-focused environmentStrong communication and stakeholder management skillsA proactive, customer-first mindsetAbility to manage multiple priorities and drive resultsSalary is paying up to £38,000 with attractive benefits and 25 days annual leave.If you''re ready to make a real impact and grow your career in customer success, we''d love to hear from you.Carbon60, Lorien and SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this ..... full job details .....