Customer Success Manager

This range is provided by Joveo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

About JoveoAs the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.For more information about Joveo’s award-winning platform, visit www.joveo.com.About the JobAs a Customer Success Manager, you will be involved in the following activities:Client Onboarding:Lead the onboarding process for new clients, ensuring a smooth transition to our platform.Collaborate with the Sales team to gather client requirements and customize solutions.Relationship Management and Retention Strategies:Act as an advisor to build and maintain strong, long-lasting relationships with client stakeholders.CSMs are the main point of contact for client inquiries, concerns, and feedback.Develop and execute customer retention strategies, including identifying at-risk accounts and implementing strategies to retain them.Account Growth:Identify opportunities for upselling or cross-selling additional services and features to meet clients'' evolving needs.Collaborate with the Sales team to renew and expand client contracts.Customer Support:Provide exceptional customer support, addressing client inquiries and resolving issues promptly and effectively.Offer training and guidance to clients on using our platform to maximize their hiring efforts.Data Analysis and Reporting:Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization.Prepare regular reports on key performance metrics to demonstrate value and ROI to clients.Product Feedback:Conduct UATs to provide feedback to internal teams.Gather client feedback and insights to help improve our product offerings and user experience.Advocate for client needs within the organization and collaborate with product teams to drive product enhancements.Customer Success Planning:Develop and execute customer success plans tailored to each client''s unique goals and challenges.Set clear objectives and key performance indicators (KPIs) for success.Conduct QBRs to discuss campaign performance and present ROI to the clients.Customer Advocacy and Health Monitoring:Identify satisfied customers who can become advocates for Joveo, helping with testimonials, case studies, and referrals.Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues.Cross-functional Collaboration:Collaborate with CSEs and other departments, such as Marketing and Sales, to align messaging and strategies for customer success.Work with Publishers to optimize client goals.Competencies that will keep you successful with usYou would be an excellent fit for this role if you possess the following qualifications and attributes:Problem Solving:Effectively resolves complex problemsSynthesizes data from diverse sources to identify trendsUncovers root causes of problems rather than focusing solely on symptomsPresents problem analysis and recommended solutionsProactively seeks missing informationTakes action to reconcile discrepanciesRelationship Management:Cultivates a supportive work environmentCollaborates with others in challenging situationsConsistently improves project artifactsRecognized as a reliable partnerResult Oriented:Maximizes efficient use of time and resourcesEnsures service delivery aligns with service level agreementsImplements plans effectively to achieve business targetsEstablishes processes for progress monitoringApplies sound judgment in decision-makingMeasures progress against targetsAcknowledges the contributions of othersAdapts activities and processes based on feedbackSeeks to understand and overcome obstaclesAssists others in coping with disappointment and rejectionAbout youYou’ll be a great fit if you have:Hands-on experience as an Account manager/executive and an ability to deliver excellent customer experienceGo-getter role and expectation is to largely identify and convert new business in alignment with the Organization’s visionWould prefer a candidate with hands-on experience working with B2B and SaaS Product in HR Tech space.Work experience of 4-8 yearsAbility to interact with senior stakeholders and build good engagement levels.You should have excellent interpersonal, presentation, and communication skills (both written and oral).Solid experience in Excel and MS Office, including pivot tables, and chart-making for presentations.In addition, you should have organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities in a fast paced environment efficiently to meet deadlinesWe’re an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We’ve also got an enthusiastic and supportive work environment and strive to keep our employees healthy, happy and productive.Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit

www.joveo.comSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Customer Service and ConsultingIndustries Software Development, Technology, Information and Media, and Information ServicesReferrals increase your chances of interviewing at Joveo by 2xCustomer Success Manager (London/UK-Based)

Customer Success Manager (London/UK-Based)

London, England, United Kingdom 5 days agoCustomer Success Manager, Enterprise - EMEA - [IC2]

London, England, United Kingdom 12 hours agoGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom $55,000 - $60,000 3 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....