Customer Success Manager

Do you LOVE talking to people and enjoy spending time on the phone? Are you a good listener with a warm, patient, compassionate and reassuring manner? Are you looking for a fast moving role with excellent career prospects and development opportunities? If so, read on . The rapidly growing and ambitious business in Altrincham town centre is looking to expand their friendly team with a Customer Success Manager. If you''re looking for a role where you can make a genuine difference to peoples lives and offers genuine career opportunities, this could be the role for you. What will you be doing as a Customer Success Manager?Working with arrange of customers who have signed up to the business''s services, you will be managing a large portfolio of customers, ensuring they are looked after and expectations are met. Duties will include: Regularly contacting customers throughout their claims journeyMaking a high volume of outbound calls to these existing customers and building strong, genuine customer relationshipsSupporting customers who may need extra patience, reassurance and guidanceKeeping customer claims moving forward and following up on paperwork, documents and outstanding actionsContacting government departments when updates or further information are needed.Keeping accurate and up-to-date customer recordsWorking closely with other internal teams to ensure things are progressingSupporting customers once their claim is successfulTaking ownership of your customer portfolio and ..... full job details .....