Customer Success Manager

Customer Success Manager 42,000- 45,000 + 15% Bonus Hybrid (Milton Keynes, 2 days per week)We''re partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people.With hundreds of customers across the UK and an innovative platform trusted by mid-sized and enterprise organisations, the company is entering an exciting new phase of growth. They''re investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they''re looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market customers and play a key role in driving retention, adoption and account growth.The OpportunityThis is a genuine end-to-end Customer Success role, giving you ownership of the full customer journey from onboarding through to renewal.You''ll become a trusted advisor to customers, helping them maximise value from the platform, achieve their objectives, and identify opportunities for long-term partnership growth.This is not a low-touch account management position. Success requires strong organisation, commercial awareness, attention to detail and the ability to thrive in a fast-moving, evolving environment. Key ResponsibilitiesManaging a portfolio of mid-market SaaS customersLeading onboarding and implementation activitiesBuilding relationships with senior HR, People and business stakeholdersDriving platform adoption ..... full job details .....