Customer Success Manager

Customer Success Manager Remote, UK Some US-hours coverage The role Our client is looking for a Customer Success Manager to help some of the world''s leading brands get the most from their loyalty platform. This is a hands-on Customer Success role. You''ll work with clients from onboarding and launch through to ongoing optimisation. That includes helping them design effective loyalty programmes, configure the platform, understand integration requirements and continuously improve performance. You don''t need to be a developer, but you should be comfortable working with technology. You''ll regularly discuss APIs, events, data and integrations with clients, with support from their technical team for more complex requirements. As they continue to grow internationally, you''ll work with clients across multiple markets, including the US. Most of your week will follow standard UK working hours, with some later shifts each week to provide US coverage. What you''ll do Own the Customer Success relationship from onboarding through to post-launch optimisation. Help clients design loyalty programmes including earning mechanics, tiers, missions, audiences, campaigns and rewards. Configure programme rules and campaigns directly within the platform. Guide clients through API integrations and technical requirements, working with their Tech Leads where needed. Run client training and enablement sessions so teams can confidently operate their programmes. Hold regular success reviews ..... full job details .....