Customer Success Manager (German Speaking)

Customer Success Manager (German and English Speaking)Location: Plymouth, HybridJob Type: Full-timeSalary: £35,000 + Fantastic BenefitsJoin our dynamic Services team as a Customer Success Manager and play a pivotal role in delivering premium customer service aligned with our strategic goals. This position offers the opportunity to maximize revenue potential, enhance client relationships, and ensure successful contract renewals. If you''re a seasoned leader passionate about driving best practices and fostering strong client engagements, we want you on our team!Day-to-Day of the Role:Lead the implementation of new client work within existing contracts, serving as the primary point of contact for both internal and external stakeholders.Manage and lead internal contract calls, client meetings, and review meetings, ensuring all parties are aligned and informed.Understand and confidently discuss client Service Level Agreements (SLAs), contracts, terms, and conditions, working closely with the Customer Delivery Manager.Review client hub data to identify trends and provide consultative guidance to clients, aiming to enhance engagement levels and secure future renewals.Serve as a Subject Matter Expert (SME) on all services and products, identifying upselling opportunities.Proactively manage contract risks and issues, ensuring lessons learned are shared across the department.Work in collaboration with Sales team to nurture and grow existing accounts and secure recurring revenue ..... full job details .....