Customer Success Manager (German speaking)

InfoSum is the world’s leading data collaboration platform used by enterprise businesses to collaborate across data sources and deliver richer customer experiences, prioritising consumer privacy. Our client base is one of the most diverse and exciting portfolio’s on the market and this role will play an integral part in building strong relationships and helping to diversify our portfolio even further!As a people-first organisation, we can offer you the personal and professional flexibility needed to get the job done, to grow with us, and help challenge the status quo. If you want to work with a business that encourages collaboration, champions the idea that the sum is greater than its parts, then we want to hear from you.About youWe are looking for a passionate individual with ideally some experience within the AdTech space owning a portfolio of existing client relationships. Within the first year, you will find yourself managing a portfolio of 10 - 15 client relationships and starting to look for ways to attract new customer relationships, so a self-starter attitude and the ability to ask the right questions will see you succeed.You would be a great fit if you are commercially astute, data-driven, detail-oriented, and able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform.About the roleYou would be responsible for managing and growing strategic accounts by working with our clients’ engineering, product operations, and commercial teams to understand and implement an ever-growing set of use cases leveraging our platform. You can expect your day-to-day operational responsibilities to cover:Driving daily interactions with a defined set of partnersAct as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the clientDeliver analytical insights to client by providing actionable recommendationsTrack performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partnersCreate and establish go-to-market plans for the account and each of its multiple use casesRun a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiativesGerman speakingDemonstrable knowledge of how data and identity are activated in the digital media ecosystemAt least 1 years experience in the advertising technology industry (AdTech)Clear communicator with emphasis on precision to detail complex solutionsDemonstrable track record of successfully growing complex partnershipsAbility to build and cultivate new relationships with potential and existing partnersAn organised self-starter that pitches in as needed in a fast moving startup environmentExcellent interpersonal and customer-facing skillsPositive and community-oriented attitude, happy to roll up sleeves and pitch inA high level of curiosity and willingness to understand complex solutions designed to service customer needsCritical thinking to ask tough questions and help the team continuously evolveYou will receive a competitive salary based on your experience and ability to perform in role between £45,000 - 50,000 basic, 25 days annual leave (excluding bank holidays), target led bonus scheme, 5% pension contribution, private health care, mental wellbeing support via our fantastic EAP, corporate discounts and salary sacrifice schemes.We have a fantastic office in London complete with a fully stocked fridge, catered lunches 2 times a week and snacks. We have a hybrid working culture allowing you flexibility to collaborate with colleagues in office 2-3 times a ..... full job details .....