Customer Success Manager

Customer Success Manager Location: Edgbaston, Birmingham - Hybrid after initial probation periodSalary: £(phone number removed)K OTE around £(Apply online only)KMon-Thurs 8-5.30pm or 8.30-6pm/Fri-8.30-3pm (early finish) My client are a specialist recruiter and are now looking for an experienced Customer Success Manager to join their Major Accounts team. This role is all about maximising opportunities within their existing client base, strengthening relationships, and driving growth through exceptional service. The Role This is a client-facing, relationship-driven role, with a strong emphasis on networking, account expansion, and consultative business development. (no cold calling!) As a Customer Success Manager, you''ll act as the key point of contact for a portfolio of major accounts along with relationship management, client development, and commercial growth. You''ll work closely with decision-makers, hiring managers, and stakeholders to identify hiring needs, uncover opportunities, and ensure our delivery team is positioned to provide the right recruitment solutions. Key Responsibilities Manage and grow new, lapsed and existing relationships across major accounts, acting as a trusted recruitment partner. Develop account strategies to identify opportunities for expansion ("land and expand"). Build relationships with decision-makers, stakeholders, and hiring managers at all levels. Proactively arrange and attend client meetings, lunches, dinners, and site visits to ..... full job details .....