Negotiable
Job Description
Belfast, United Kingdom | Posted on 09/09/2025Execo solves complex problems for our customers in areas like legal, marketing, and sales. With over 400 employees in six countries, we supercharge incredible talent with AI technology. We believe in deploying
“AI where it matters, and people where it counts.”
Driven by the power of AI plus A+ global talent, we are redefining what it means to deliver exceptional outsourcing services. Execo has united six different companies, each with incredible capabilities and clients. Today, with over 400 dedicated employees worldwide, we continue to push the boundaries of whats possible for our customers.
Summary of Role
As a Customer Success Manager, you''ll own the success of a dedicated portfolio of global clients. Acting as their primary strategic partner, your mission is to ensure they achieve their business outcomes with our solutions. You will manage the entire post-sale journey—from onboarding to strategic reviews—to build deep partnerships that drive long-term value.
Your Impact and What You''ll Do
Drive Client Success and Value:
Lead the post-sale journey from onboarding to strategic business reviews, ensuring clients achieve their desired outcomes and see clear ROI.
Act as a Strategic Advocate:
Proactively monitor client health, mitigate churn risks, and identify expansion opportunities in partnership with Account Management.
Be the Voice of the Customer:
Channel client feedback to our Product and Delivery teams to directly influence our roadmap and improve the customer experience.
Why You''ll Thrive at Execo
Proven Customer Success Expert:
You have 3-5+ years of experience in B2B tech or services, with a track record of being a trusted advisor to key stakeholders.
Strategic and Data-Driven:
You''re highly organized, process-oriented, and use data to measure success and demonstrate value to your clients.
Exceptional Collaborator:
You excel at working cross-functionally to manage escalations and drive outcomes for your customers.
Global Partner:
You are ready to work a shifted schedule aligned with US business hours to best support our global ..... full job details .....
Negotiable