Customer Success Manager (EMEA)

OverviewJoin to apply for the

Customer Success Manager (EMEA)

role at

Bitmovin .

Location: Preferably near the UK or Austria for office visits.

Why BitmovinBitmovin is an award-winning video streaming technology provider serving world-renowned brands and managed service providers. Our solution suite includes Live and VOD Encoding, a Multi-Platform Player, and Analytics to enable content owners to redefine the viewer experience via API-based workflow optimization, fast turnaround, and scalability.

Core skills

Customer Success

Account Management

Communication

Video Technology

Customer Retention

Customer Expansion

SaaS

Responsibilities

Lead Accounts:

Head engagements with Bitmovin''s largest and most strategic customers across EMEA.

Drive Autonomy and Impact:

Influence customer satisfaction, retention, and significant expansion.

Blend Diverse Skills:

Combine account management, customer success, and technical acumen in a dynamic environment.

Innovate and Shape CS:

Propose ideas to evolve and refine the customer success approach at Bitmovin.

Experience Scale-Up Growth:

Engage in a fast-paced scale-up environment with strong benefits.

Strategic Onboarding:

Facilitate a smooth onboarding that sets the tone for the lifecycle.

Success Plan Development:

Define success criteria and create comprehensive success plans.

Proactive Lifecycle Management:

Oversee the full customer lifecycle from onboarding to renewals.

Executive Business Reviews (EBRs):

Conduct regular reviews to show value and align on future strategy.

Usage and Trend Analysis:

Monitor usage patterns and provide insights to drive outcomes and flag risks/opportunities.

Value Realization and Expansion:

Demonstrate ongoing value and collaborate with sales/solutions to drive expansion.

Relationship Building:

Build and maintain strong relationships with key stakeholders.

Cross-Functional Advocacy:

Represent the customer inside Bitmovin, coordinating with product, engineering, support, and sales.

Account Health Monitoring:

Proactively check health to ensure satisfaction and mitigate churn.

Your qualifications

Proven Enterprise CS/Account Management:

Experience managing large enterprise accounts, preferably in Video Streaming, advanced SaaS, or Cloud Computing.

Technical Acumen:

Understanding of online streaming, digital video workflows, and API-based products; able to discuss technology and business impact.

Exceptional Communication:

Strong listening and adaptable communication across technical and executive audiences.

Strategic and Creative Thinker:

Proactively driving solutions and challenging the status quo to ensure success.

Resilience and Tenacity:

Navigate challenges and persist to achieve outcomes.

Time Management and Prioritization:

Manage multiple complex accounts and meet deadlines.

Deep Customer Focus and Problem-Solving:

Passion for customer success and resolving complex issues.

You don’t have experience with all points? We will provide learning, training, and coaching on the job.

Life at BitmovinFind out more about us on our Careers Page. See what fellow Bitmovers say on LinkedIn and Glassdoor. For all roles, we are open to flexible working arrangements to support everyone’s unique ..... full job details .....